Support
Customer Help
Contact, order, payment, delivery, and return support for Sit In Park customers.
How can we help?
Email [email protected] or message us on WhatsApp. Include your order number, the email used at checkout, and photos or tracking details when relevant.
Orders and payment
Can I change my order?
Contact us immediately. We can request a change or cancellation only while the order is still eligible under the Cancellation Policy; a paid or dispatched order may not be changeable.
When is an order confirmed?
Creating an order reserves the request but does not prove payment. We send payment or transfer instructions, then confirm payment after provider or administrator verification.
Delivery
How long does delivery take?
Orders are normally processed within 3 business days. International transit often takes about 15–30 business days after dispatch, excluding customs and local-carrier delays. Vietnam delivery estimates are shown in the Vietnamese delivery information and checkout.
Where can I track a Vietnam order?
After dispatch, use the tracking link sent by email. For GHTK domestic shipments, tracking may be available at i.ghtk.vn; the actual carrier depends on the order.
Returns, refunds, and restricted goods
Report damage, a wrong item, or a material mismatch within the time stated in the Return & Refund Policy. Product category, local import rules, and destination restrictions may affect whether an order can be accepted or refunded.