Return & Refund

Last reviewed: September 2026. Mandatory consumer rights remain unaffected.

Report a problem

Email [email protected] within 7 calendar days of delivery when an item arrives damaged, incorrect, materially different from the product page, or with a visible packaging problem. Include the order number, photos of the parcel and item, and a description of the issue. Keep the packaging until the review is complete.

Eligibility and exclusions

• Items should be unused, complete, and in original packaging unless the problem itself requires opening the package.
• Opened food, cosmetics, personal-care, health, eye-care, or hygiene items may be non-returnable for safety reasons, subject to mandatory local rights and our review of a defect or wrong item.
• We cannot promise a refund for a parcel refused or held because the recipient did not check local import rules, pay applicable duties, or provide a usable address.

Review and resolution

We may ask for additional photos, tracking information, or a carrier investigation. If approved, we may provide a replacement, store resolution, or refund for the eligible amount. We normally initiate an approved refund within 48 hours after the resolution is agreed or returned goods are received when a return is required. The payment provider or bank controls the time for funds to appear; provider, bank, network, customs, or return-shipping fees may be non-refundable only where permitted by law and disclosed before resolution.

Cancellation

Before payment is confirmed or dispatch begins, contact us using the Cancellation Policy. After that point, the request is handled as a return or refund review.

Seller: Sit In Park is the consumer-facing brand of SIXMD LLC. Products are sourced, packed, and fulfilled from Vietnam. Contact: [email protected].